- Empathy
The task must be to arrange an appointment addressed with empathy: it means being in solidarity with the problems, needs, doubts of our partner and collaborate to solve them as if they were our own.
- mirror effect
- Our partner works as a mirror of how we behave, if we smile and are polite increase the chances that it is also our customer.
- To be persuasive we must be convinced!
- The chances of getting the approval increase becoming a positive and enthusiastic. Although no one can see, it is essential to know how to communicate the confidence we have in us and the company we represent.
- The better the image we have of ourselves, the more likely to transmit the confidence to successfully conclude the call.
- The client will be negatively or positively impressed by what we say and how we say it, and by the tone of voice, so:
-speak clearly and positively, we are excited
-check the voice : neither too high nor too low-
demonstrate safety and spontaneity
-tone should be warm and friendly
avoid-style "tape"
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Clear Objectives - The main Our goal in making the call to sell the appointment!
- Other objectives:
-update Data-Base
leave a positive image of our company and our
information-gathering
-create the right conditions for future contacts
- ...
Taken from http : / / paolaranghettitelemarketing.blogspot.com /. 
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