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Prepare the call
Preparing for managing the different phases of the call:
- the benefits for the customer;
- possible questions to ask;
- anticipate the objections.
Organize supporting materials.
not read a paper. There is a risk to assume a tone of voice style "answering machine" and have little flexibility to different situations (standard approach).
- Making contact with the other party
healthy. Check the other party (with the possible management of the filter).
- Introduce
name and role.
- Presenting the company
Very fast (up to 15-20 ") leveraging on 2 / 3 statements of capacity (benefits that differentiate us from competition).
- the objective of the call
possibly use a link to current events / person in common.
Express the goal in a straightforward manner.
- Ask questions (open)
Engaging the Customer.
Gather information.
- Anticipating the objection
not stop at the first "no", but not at the same time continue to press after the second. We should not convince at all costs (obstinacy).
- Propose the appointment
Method proposal of the double positive (eg "I prefer to Monday morning or afternoon?") Be sure to be convincing. Summarize
, healthy and allow our data.
leave a positive even in the case of a failure.
Tuesday, June 5, 2007
Secondhands Aluminuim Boat Florida.com
The model of the 8 P of obtaining an appointment
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